FAQ

Some questions come up all the time. Here are a few:

Should I hire a professional mover?
Yes. You get exceptional value and save a lot of stress. Leave the hard work to experienced professionals who know how to get the job done and who have the right equipment to succeed.
Should I tip the movers?
Yes. The amount you tip depends on the quality of the service, just like any other tipping situation. Movers work very hard, and it’s nice to reward them with a tip equal to about $5 per person per hour, more or less.
What’s the best day to move?
The middle of the week in the middle of the month is usually best, because it’s the least busy. Try to avoid weekend moves, which are usually more expensive and might require more sharing of elevators, parking areas, etc. If you’re moving into a newly purchased house, move a few days after the closing, just in case the closing is delayed.
How should I handle a downsizing?
Give away, discard or sell what you can. If you still have too much stuff for your destination, store your excess belongings with Quest Moving – we have full-service storage facilities that will take good care of your belongings until you reclaim them.
What items won’t a mover move?
A mover usually won’t move living items, such as plants and pets, although some exceptions might be made for short local moves. Movers won’t move explosives or combustibles such as bombs, firearms, propane tanks, aerosols, paint, etc.
Can I ride with the movers?
As much as we’d enjoy your company, we cannot transport you in the moving truck, for insurance reasons. Maybe a friend or a cab can transport you for a local move.
Are you insured?
For local moves, the ICC requires us to provide free valuation coverage on your Bill of Lading. This insurance is set at $0.30 per pound per article.

For long distance moves, the U.S. Department of Transportation requires us to provide free valuation coverage of $0.60 per pound per article, up to $2,000 in aggregate.

Note that these two free insurance plans provide minimal protection, not full coverage, because they are based strictly upon weight. That’s why most people opt for Full Replacement Value Insurance (FRVI), which is usually provided by a third-party insurer. FRVI protects your possessions while in transit, based on their replacement values. You must take out this insurance prior to moving day.

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